Store Policy
Customer Care
At Laurel Retail, we care about you and your pets. Our team is here to help you with any questions about our products, orders, or delivery. We strive to provide friendly, fast, and knowledgeable support, so you can shop with confidence and find the best for your furry friends.
You can reach our customer care team via email at sales@laurel-retail.com or by phone at (279) 977-9029 during our business hours:
Mon – Fri: 9am – 6pm (PST)
Saturday: 10am – 4pm (PST)
Your satisfaction is our priority. If you ever experience an issue with your order, we’ll work quickly to make it right.
Privacy & Safety
We value and respect your privacy. All personal information you provide — such as your name, address, email, and payment details — is used solely for processing your orders and providing the best possible service. We do not sell, trade, or share your information with third parties, except when necessary to fulfill your order (for example, with payment processors or delivery services).
All payments are processed securely through trusted third-party banking services, ensuring your data is encrypted and protected. We only store the information needed to complete your purchase and comply with legal requirements.
If you have any questions about how we handle your personal information, please contact us at sales@laurel-retail.com. Your trust is important to us, and we take every step to keep your information safe.
Payment Methods
- Credit / Debit Cards
- PAYPAL